7-Day Return & Exchange Window
We want you to love your Shumers purchase. If something isn't right, you can request a return (refund) or an exchange (different size) within 7 days of the delivery date. Requests can be raised in a few clicks from My Account → Orders.
How To Request A Return Or Exchange
- Login and go to My Account → Orders.
- Once an order shows as Delivered, a "Return / Exchange" button appears next to it for 7 days.
- Choose the item, select Return or Exchange, pick a reason, and submit.
- Track the status of your request any time from the Returns tab in My Account.
Conditions For Return/Exchange
- The request must be raised within 7 days of the delivery date.
- Items must be unused, unworn, unwashed and in their original packaging with all tags attached.
- Footwear must be free of scuffs, odor, or signs of outdoor wear.
- Original invoice/order number is required.
Non-Returnable Items
- Items marked "Final Sale" or purchased during clearance events.
- Products damaged due to misuse after delivery.
- Gift cards.
Refunds
Once we receive and inspect the returned item, approved refunds are processed to your original payment method (or as store credit for COD orders) within 5-7 business days. Exchange replacements are shipped out once the returned item passes inspection.
Need Help?
Have a question about your return or exchange? Contact our support team or email care@shumers.com.
